Shipping Policy
Free & Standard Shipping
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Orders over 299 NOK: Free shipping.
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Orders under 299 NOK: Shipping fee of 49.30 NOK.
Processing & Delivery Times
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Order cutoff time: 17:00 (Monday-Friday).
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Processing time: 1 business day (Monday-Friday).
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Estimated delivery time: 1-2 weeks (Monday-Friday).
Returns & Exchanges
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Customer responsibility: Return shipping costs for standard returns or exchanges.
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Our responsibility: We cover return shipping costs for damaged or incorrect items.
Damaged Orders
If you receive a damaged or incorrect item, please:
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Take clear photos of the issue.
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Email info@nailsbydipsy.com with your order number and an explanation of the problem.
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We will usually resend the package at no additional cost.
Cancellations
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You can cancel your order anytime before it is shipped.
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Once shipped, the order cannot be canceled. Please refer to our refund policy for further details.
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The same rules apply to address changes.
Order Tracking
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Once your order is shipped, you will receive a tracking number to monitor the package’s journey.
Damaged Packages During Transit
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If the package arrives visibly damaged, refuse the package from the courier if possible.
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If the package is delivered while you are away, contact our customer service for assistance.
Contact Information
📧 Email: info@nailsbydipsy.com
📍 Address: Stoevelaarhoek 22, 7546GA, Enschede, Overijssel, Netherlands